Coronavirus – calling 101 and reporting concerns to the police

6th April 2020, 11:44am | By David |

Wiltshire Police is asking the public to visit https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do before calling 101 with any coronavirus related questions, as a lot of answers are there and the site is regularly updated by the Government with the latest advice. Anyone with specific concerns about how the Government measures to tackle Coronavirus are being adhered to in Wiltshire can now be reported online on the Wiltshire Police website, using this form https://www.wiltshire.police.uk/article/5951/Coronavirus-report-your-concerns      

Calls to 101 are now free

The Home Office has confirmed that from 1 April 2020, the cost of calling 101, the police non-emergency number has been scrapped.  Previously the telephony provider charged 101 callers a 15p connection fee. The Force is currently facing a high level of calls regarding the current Government restrictions in place and is urging the public to call 101 only when absolutely necessary, to report a crime or incident, request an update or make a complaint. Always call 999 if a crime is in progress or in an emergency.  Many crimes can also now be reported on the Wiltshire Police website https://www.wiltshire.police.uk/Report_a_crime

 Hiring 999 and 101 Contact Centre Operators

Looking for a job where no two days are the same? Work at the heart of the police response to 999 emergencies and 101 calls and online crime reporting in our 24/7 Crime & Communications Centre in Devizes.   Our teams typically work nine to ten hour shift patterns –  days, evenings and nights, including some weekends, round the clock, 365 days a year.  You will need experience of working in a customer services environment, dealing with the public and working under pressure.  It’s a busy place;  we take more than 90,000 calls to 999 every year and 250,000 calls to our 101 non-emergency number.  Please note there is a short closing date – 9am Tuesday 7 April. Training starts September 2020 earliest. Full time, permanent roles available.

Apply here https://wiltshire-police.tal.net/vx/lang-en-GB/mobile-0/appcentre-3/brand-3/xf-f8632a0458c3/candidate/so/pm/6/pl/1/opp/483-Contact-Centre-Operator/en-GB     

 

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